Terms of service

Last updated: November 7, 2026

Introduction

These terms govern your use of Psyra. By using Psyra, you agree to these terms.

The service

Psyra provides general emotional support, journaling, self-reflection and relaxation tools to help adults navigate everyday stress. It is intended for personal wellbeing, without a medical purpose. Psyra is not intended for use as a medical device. It does not provide diagnosis or treatment, and does not replace medical care, therapy or emergency services.

  • Private AI conversations for reflection and support.
  • Journal, mood, and session-insight features.
  • Memory and export features depending on your plan.
  • Safety notices and crisis resources when relevant.

Account

You are responsible for your account and login credentials.

  • Provide accurate account information.
  • Keep your password secure.
  • Use your own account only.
  • Tell us if you suspect unauthorized access.

Acceptable use

Do not misuse Psyra or attempt to harm others through the service.

  • Do not use Psyra for illegal activity.
  • Do not attempt to bypass security or rate limits.
  • Do not upload malicious content.
  • Do not harass, threaten, or exploit others.
  • Do not use outputs as professional medical, legal, or financial advice.

Content and ownership

You retain ownership of content you provide, subject to the rights needed for Psyra to operate the service.

AI outputs may be inaccurate and should be treated as reflective support, not professional advice.

Purchases and subscriptions

Paid plans and credits are handled through our billing providers.

  • Prices and features may vary by plan.
  • Subscriptions renew unless canceled.
  • Usage limits may apply.
  • Taxes and fees may apply.

Before paying, review the selected plan, price, currency, billing period and renewal details displayed at checkout. Payment is processed by our billing provider.

Manage your subscription and request cancellation in Settings, then Membership. The billing confirmation shows the effective date. Contact support if an action fails. Manage my subscription

Mandatory consumer rights, including any withdrawal right applicable to your purchase, remain protected. Contact support for a purchase or refund request.

Refund policy

Refunds are handled according to applicable law and billing-provider rules.

  • Contact support if you believe a charge is incorrect.
  • Abuse or fraud may make an account ineligible.
  • Canceled subscriptions may remain active until the end of the paid period.

We will review reasonable requests in good faith.

This section does not limit mandatory consumer rights.

AI-generated content

Psyra can make mistakes and may produce incomplete or unsuitable responses.

  • Psyra is not a medical service.
  • Psyra does not diagnose conditions.
  • Psyra does not replace therapy or emergency care.
  • Use crisis resources or emergency services for urgent danger.
  • Review outputs before relying on them.

You are responsible for decisions you make after using Psyra.

If you are in immediate danger, contact local emergency services.

Limitation of liability

To the extent allowed by law, Psyra is provided without guarantees that it will meet every need or be error-free.

We are not liable for indirect, incidental, or consequential damages except where law says otherwise.

Termination

You may stop using Psyra at any time and may delete your account.

We may suspend or terminate accounts that violate these terms or create risk.

Changes

We may update these terms. Continued use after changes means you accept the updated terms.

Governing law

These terms are governed by the laws applicable to the entity operating Psyra, subject to mandatory local rights.

Contact

Questions about these terms can be sent through the contact page.